Refund policy

7-Day Return Policy – Aquariums & Accessories

We offer a 7-day return policy for aquariums and accessories. Eligible items may be returned within 7 days from the date of delivery.

All returns must be brought to our shop by the customer. We currently do not provide a return pickup service.

Items must be unused, in their original condition and original packaging, with the original invoice or proof of purchase.

For approved change-of-mind returns, a Credit Note / Store Credit will be issued for the eligible value. Cash refunds are not provided for change-of-mind returns.

Damaged, defective, or incorrect items will be handled separately in accordance with applicable UAE consumer protection requirements.

Live fish and aquatic plants are excluded from this 7-day return policy.

To start a return, you can contact us at Admin@aquaticvision.ae 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Admin@aquaticvision.ae

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like  perishable goods (such as Fishes, Animal, or Plants), custom products (such as special orders or personalized items), and personal care goods (such as Pets  beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on Promo/sale items or Gift card.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, Contact us :- Admin@aquaticvision.ae ,(+971 52 587 7935), once the return is accepted, make a separate purchase for the new item.

 

100% Refund or Replacement on Sick Fishes - pls inform us on same day or within 12hours

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Admin@aquaticvision.ae.